IT Operating Excellence
Driving Risk Reduction

Challenge

High exposure to vulnerabilities in the IT systems – servers and end user devices.

Approach

A Multi-pronged approach, involving standardizing process and tools, reviewing policy and revising standards & organizational responsibilities and fixing poor inventory records in the CMDB.

Outcome

• Policy and standards revised and aligned across the organization 

• KPIs set based on the standards, and teams clear on their success criteria

• Organizational responsibilities revised, documented, communicated with clear accountability

• Tools and process reviewed, improvements identified, documented and implemented

• Data in the CMDB sanitized and brought up to date

• New Reporting and dashboards developed and shared with stakeholders

• Teams trained on new processes 

• Monthly reporting demonstrating success of initiative with vulnerability KPIs being met